Use your own domain

2 min readUpdated October 29, 2026

Your help site can answer at a domain of yours, such as help.acme.com. You save the domain in Docmunk and add one record at your DNS provider, and Docmunk gets and renews the certificate.

Before you start

• Owners and admins can set the domain.
• You need access to your domain's DNS records, or a teammate who has it.
• Pick a name under your domain, such as help.acme.com or support.acme.com. A CNAME record can't sit on acme.com itself.

1. Save the domain in Docmunk

1. Open the site settings

   On Help site, select Site settings.

2. Save the domain

   In Own domain, enter the domain, then select Save.

Docmunk shows the one record to add, with its Type, Name, and Value.

2. Add the record at your DNS provider

This happens where your domain's DNS is kept, such as Cloudflare, GoDaddy, or Namecheap.

1. Start a record

   Go to your domain's DNS records, then start a new record.

2. Enter the record

   Choose the type CNAME, then enter the Name and Value that Docmunk shows. Select Copy in Docmunk to take each one.

On Cloudflare, set Proxy status to DNS only. With the proxy on, the certificate can't be issued.

3. Wait for Live

In Help site › Site settings, Own domain shows where the domain stands. Docmunk checks every minute, so you can close the page.

• “Waiting for the record”: Docmunk can't see the CNAME yet. A new record takes from a few minutes to a few hours to show.
• “Getting a certificate”: the record is in, and the certificate comes in a few minutes.
• “Live”: the help site answers at your domain. Its Address still works and sends search engines to your domain.
• “No certificate: check the record, then Save again”: check the record at your DNS provider, then select Save in Own domain.

If it stays on “Waiting for the record”, check the Name and Value for typos, and on Cloudflare check that the proxy is off.

While the help site is off, your domain shows “Not open yet”. To open it, see Preview your help site before it opens.

Stop using your own domain

In Help site › Site settings › Own domain, select Remove. The help site goes back to its Address. Then delete the CNAME record at your DNS provider.